ZER:TRACE Netherlands B.V., Luchthavenweg 18c 5657 EB Eindhoven, The Netherlands, along with its affiliates (“ZER:TRACE”), understands the importance of protecting and safeguarding your privacy when you use our web site. This privacy statement tells you about the information ZER:TRACE may collect on this web site, how the information is used, and how you can access and correct certain information that we may collect.

If you as a visitor choose to register or submit information to ZER:TRACE via this web site (the “Site”), you agree to the use of such data in accordance with this privacy statement. Please note that this Site contains links to other web sites, including, without limitation, web sites maintained by ZER:TRACE, and other affiliated entities of ZER:TRACE . Also note that the ZER:TRACE may use third parties to host all or portions of, or to assist in maintaining, the ZER:TRACE web sites.

All definitions in this Privacy Policy shall be interpreted in accordance with applicable data protection laws which refers to the General Data Protection Regulation (Regulation no. 2016/679) and the Directive on Privacy and Electronic Communications (Directive 2002/58/EC), as well as the national implementations and related national legislation.

If you have any questions regarding this privacy statement, or do not feel that your concerns have been addressed, please direct your questions to using the appropriate email link set forth in the “Contact Us” section below.

  1. Information Regarding Your Data Protection Rights Under General Data Protection Regulation (GDPR)

For the purpose of this Privacy Policy, we are a Data Controller of your personal information.

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information, as described in this Privacy Policy, depends on the information we collect and the specific context in which we collect it. We may process your personal information because:

  • We need to perform under a contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interests and it’s not overridden by your rights
  • For payment processing purposes
  • To comply with the law

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. In certain circumstances, you have the following data protection rights:

  • The right to access, update or to delete the personal information we have on you
  • The right of rectification
  • The right to object
  • The right of restriction
  • The right to data portability
  • The right to withdraw consent

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your personal information. For more information, please contact your local data protection authority in the European Economic Area (EEA).

  1. Collection of Your Personal Information.

You can access many areas of our web site without submitting any personally identifiable information. You may voluntarily choose to provide ZER:TRACE with identifiable personal data by completing forms, sending emails, or other means as may be provided from time to time on the Site.

We will process the following personal data when you are using our Service after having registered generally or for an account for the Service:

(a) name;

(b) email address;

(c) telephone number;

(d) company ID & name;

(e) IP address;

(f) information about your use of the Service;

(g) PEP identification (if applicable);

(h) beneficial owner;

We are unable to provide you with the Service unless you provide us with the personal data above. The processing of the personal data above is necessary to enter into the agreement with us and is necessary to maintain the contractual relationship between you and us, and for you to use the Service.

In addition to information that you voluntarily submit, ZER:TRACE may, at its option, collect additional information about you from third party sources. Personal Information collected by ZER:TRACE will be as reasonably necessary to fulfill your requests and to provide the most relevant, targeted offers and information from ZER:TRACE and for no other purpose. All such information collected shall be referred to herein as “Personal Information”.

Furthermore, ZER:TRACE monitors incoming and outgoing Site traffic data to help diagnose problems with its servers and to administer its Site. ZER:TRACE also uses this data to assemble broad demographic information about its visitors, customers, and partners in general. We do not seek sensitive information from Site visitors. We will, where necessary, obtain your explicit consent to collect and use such information. The following is a list of examples where you may choose to specifically and voluntarily submit Personal Information to ZER:TRACE through this Site, which ZER:TRACE may use for each purpose(s) as you indicate at the time of your submission:

  • Request a copy of ZER:TRACE’ publications;
  • Register for access to certain areas of the Site;
  • Contact us for further information about products, services, events, and programs or to submit questions or comments to ZER:TRACE;
  • Subscribe to receive newsletters, information, alerts, offers, and other communications;
  • Submit a resume and/or job application for possible employment with ZER:TRACE;
  • Participate in surveys, quizzes, promotions, and contests as may be available on the Site from time to time;
  • and/or Register for attendance or sponsorship at events and conferences.
  1. Use of Your Personal Information.

ZER:TRACE uses Personal Information submitted through the Site to provide a way for customers, partners, customer and partner prospects, and other contacts to communicate with our team. ZER:TRACE collects the Personal Information from you to establish and maintain relationships, and to serve you better. ZER:TRACE will use your information to:

  • send you alerts or messages by e.g. email, including to provide you with marketing of our and our related parties’ products and services based on our legitimate interest to provide you with information and marketing about ZER:TRACE existing and future services;
  • to improve and develop the Service or new services and products and to analyse your use of the Service based on our legitimate interest to improve our service;
  • to inform you about updates of the Service or the terms and conditions ,to administrate your user account, to enable and provide the Services and integration with third party services, to ensure the technical functioning of the Service and to prevent use of the Service in breach of the terms , and to otherwise provide the Service according to the terms and conditions on the legal ground fulfilment of contract;
  • to send you alerts or messages by e.g. email, including to provide you with marketing of our and our related parties’ products and services based on our legitimate interest to provide you with information and marketing about ZER:TRACE existing and future services;
  • to improve and develop the Service or new services and products and to analyse your use of the Service based on our legitimate interest to improve our service;
  • to enforce the terms of use, including to protect our rights, property and safety and also the rights, property and safety of third parties if necessary based on out legitimate interest to maintain sufficient IT-security, to evade fraud and to protect the Service from cyber threats or illegal activities as well as to protect ZER:TRACE in the event of a legal proceeding connected to the personal data ; and
  • to fulfil requirements by law to which we are subject, for example to prevent anti money laundering (AML).

When appropriate, ZER:TRACE may also use the Personal Information separately or in combination with pre-existing information. By voluntarily submitting your Personal Information, you consent to the collection and use of your Personal Information as described in this Policy Statement.

In some circumstances, ZER:TRACE may share Personal Information that you voluntarily submit with trustworthy business partners. We will only use such third-party business partners in order to deliver services to us or on our behalf, and they are prohibited from using that information for any other purpose.

Personal Information collected on this Site may be stored and processed in Europe, the United States, Canada, or any other country in which ZER:TRACE (or its affiliates, subsidiaries, and divisions and their respective third party business partners and suppliers) maintain facilities. This may include transfer to countries without data protection rules like those in effect in your country of residence. You acknowledge and agree that by providing Personal Information to ZER:TRACE through this Site, you consent to the transmission of such Personal Information over international borders as necessary for processing your requests.

Due to the existing legal, regulatory, and security environment, ZER:TRACE may be required, under certain circumstances, to disclose aggregate level and/or personally identifiable information submitted to ZER:TRACE through the Site. ZER:TRACE will use reasonable efforts to limit such disclosures to the following circumstances:

(i) where ZER:TRACE believes in good faith that it is required to do so in response to a subpoena or other legal process;
(ii) where reasonably required to do so in order to maintain, update or otherwise implement ZER:TRACE’ data security measures, equipment, technical operations and the like;
(iii) where reasonably necessary to identify, contact, or bring legal action against persons or entities to preserve and/or enforce ZER:TRACE’ rights, including but not limited to enforcing the Terms of Use for this Site; (iv) protect and defend the rights or property of ZER:TRACE; or
(v) in urgent circumstances to protect the personal safety of the public or of users of the ZER:TRACE products, services, and the Site.

In addition, ZER:TRACE may also disclose Personal Information in connection with the sale, assignment, or other transfer of the ZER:TRACE business or any part thereof, or as part of a security audit.

  1. Protection of Your Personal Information.

ZER:TRACE undertakes substantial efforts to protect the confidentiality of the Personal Information, preferences, and other information it has collected through this Site and will never knowingly allow access to this information to anyone outside ZER:TRACE other than as described herein. ZER:TRACE has made a substantial investment in its server, database, backup, and firewall technologies to protect the information assets of the ZER:TRACE network, including the confidentiality of Personal Information collected through this Site. These technologies are deployed as part of a sophisticated security architecture and protocol.

  1. You should also do your part in protecting your information.

Your ZER:TRACE username and any password (if such is provided or enacted) are confidential, and we recommend that you not divulge them to anyone. Unfortunately, due to the nature of the Internet as a public transmission network, neither ZER:TRACE’ network nor data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect Personal Information that is transmitted to us by you, ZER:TRACE cannot ensure or warrant the security of such information. Thus, any Personal Information transmitted to us is done so at your own risk. Once we receive Personal Information, ZER:TRACE undertakes substantial efforts to protect the confidentiality of this information consistent with this Privacy Statement.

  1. Cookies.

If you review or download information, we may track the visit using “cookies”. Cookies are pieces of information that a web site transfers to an individual’s hard drive for record-keeping purposes. The use of cookies is an industry standard, and you will find cookies at most major web sites. Cookies help ZER:TRACE to tailor information to your preferences and to see which areas of the web site are frequented most. ZER:TRACE never uses cookies to retrieve information from your computer that was not originally sent in a cookie. Most browsers are initially set to accept cookies. If you prefer, you can change your browser settings to refuse cookies. However, in so doing, you may not be able to fully utilize the Site.

  1. Web Beacons.

Pages on this Site may contain electronic images referred to as Web Beacons and sometimes referred to as single-pixel gifs or clear gifs. The Web Beacons may be used to assist in delivering cookies throughout our Site to track the number of users and Site activity tracking purposes.

  1. Links to Other Web Sites.

This Site may contain links to web sites which are owned and operated by third parties and do not operate in accordance with this Privacy Statement. When you link to other web sites through this Site, this Privacy Statement and our privacy practices no longer apply. We encourage you to review each site’s privacy policy before disclosing any personally identifiable information. ZER:TRACE is not responsible for the privacy practices of such third-party web sites.

  1. Choices Regarding Use of Personal Information.

Upon voluntarily providing your Personal Information to ZER:TRACE through this Site, ZER:TRACE will use your Personal Information in accordance with this Privacy Statement. Should you at any time decide that you do not want to continue to receive electronic communications, you will have the ability to unsubscribe or “opt out” from such communications by means of a link provided in each such communication, or if not provided therein, by sending an email or contacting us at the contact details provided in the Contact Us section of this Privacy Statement.

  1. Corrections, Access, and Updates to Your Personal Information.

ZER:TRACE aims to keep your Personal Information as accurate as possible. Should you at any time desire to review, correct or update your Personal Information, you may update your relevant profile or registration (when applicable) or contact us using the contact information outlined in the Contact Us section below; ZER:TRACE will comply with such requests as soon as commercially reasonable. In order to ensure the safety of Personal Information, please note you will be subject to providing sufficient evidence of your identity at the time of any such request before any Personal Information records will be made available by ZER:TRACE.

  1. Data Retention.

The Personal Information that you submit to ZER:TRACE will only be retained for as long as is requires for the purposes for which it was collected or as required by law. Our retention of your Personal Information allows ZER:TRACE to continue to provide you with highly personalized services without interruption.

  1. Changes to this Privacy Statement.

ZER:TRACE reserves the right to change this policy at any time and without prior notice to you. Please check the Privacy Statement frequently for changes. Your continued use of the Site following the posting of changes to these terms will mean you accept those changes. ZER:TRACE will take reasonable measures to notify you if there is a material change in our privacy practices with respect to use of the information you have provided to ZER:TRACE. ZER:TRACE will at its own discretion post these changes in our Privacy Policy. ZER:TRACE also will post a message on the home page of its Web site that states that the Privacy Policy has been changed and will provide a link to the Privacy Policy.

Contact Us

ZER:TRACE welcomes questions or comments about this Privacy Statement.

Questions or comments about this Privacy Statement or should you wish to modify or discontinue information or communications that you receive in accordance with this Privacy Statement, please contact us